Technology, explained for the people who sign off on it
Practical writing on technology strategy, leadership, security and the vendor decisions that matter.
Securing Your AI Gateway: Lessons From October's LiteLLM Flaws
October brought serious flaws in two self-hosted AI gateways, LiteLLM and GitLab's AI Gateway. Here is why the server that sits between your staff and AI providers needs the same care as any other critical system, and how an IT team can find, patch and lock it down.
AI Recorders at Work: Did Everyone Agree to Be Recorded?
Wearable AI recorders and meeting note-takers make recording any conversation effortless. Here is why that creates legal and confidentiality risk for a mid-sized business, and a simple policy to manage it.
Data Theft Extortion: What the KillSec Takedown Means for You
Police shut down KillSec, a group that extorted organizations by stealing their data rather than locking their systems. Here is why good backups do not protect you from that kind of attack, and the decisions leadership should make before it happens.
Starlink's New Satellites and Your SD-WAN Backup Plan
SpaceX has launched the first of its higher-capacity V3 Starlink satellites. Here is what that does and does not change for IT teams using satellite as a diverse path in an SD-WAN, and how to design and test it properly.
New FCC Opt-Out Rules: What Changes for Your Customer Calls and Texts
On September 30, the FCC rewrote the rules for how customers opt out of a company's automated calls and texts. Here is what changed, what did not, and the decisions leadership should make before the new rules take effect.
Firewall and VPN Flaws: A Three-Day Patch Plan for Mid-Sized IT
September brought a run of actively exploited flaws in firewalls, VPN gateways, SD-WAN controllers and remote-management tools. Here is how an IT team without a security operations center can find, patch and check its edge devices within days, not weeks.
AI Agents: Where Small and Mid-Sized Firms Actually Save Time
AI agents are now being sold directly to smaller businesses. Here is what they are, where they tend to pay off, where to keep a person in charge, and how to run a pilot that proves the savings before you scale.
Build on Microsoft 365 or Buy? Choosing the Tools That Run IT
Teams, SharePoint and Power Automate make it tempting to build your own help desk, asset list or onboarding workflow. Here is how a mid-sized business decides when building makes sense and when a purpose-built tool is the cheaper, safer choice.
Copper Line Retirement: Your Alarm, Elevator and Fax Lines
The FCC has made it faster for carriers to retire copper phone service. Here is how a mid-sized business finds the analog lines it still depends on and plans their replacement before a carrier notice sets the timeline.
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